The Clinical
Terms & Conditions
Our terms are designed to ensure mutual growth, clarity in execution, and a clinical standard of partnership.
01 Engagement Scope
By accessing our services, you agree to our clinical marketing frameworks. This agreement governs all digital assets, creative sprints, and strategic audits conducted by our agency team.
02 Services Rendered
We provide specialized SEO, SMM, and E-commerce Scaling. Any service outside the agreed "Growth Plan" will be considered a separate clinical sprint and billed accordingly.
03 Client Obligations
For clinical success, the client must provide timely access to:
- Ad Accounts & Hosting Credentials
- Brand Style Guides & Raw Creative Assets
- Unit Economics Data (COGS/Margins)
04 Financial Terms
All service fees are billed upfront at the start of each 30-day sprint. Failure to settle invoices within 48 hours of the due date will result in a clinical pause of all active campaigns.
05 Commitment & Refunds
Due to the immediate allocation of resources and creative production, we do not offer refunds. We focus on long-term scaling over short-term "trials."
06 IP Rights & Ownership
Upon full payment, the client owns all final creative assets. However, our agency retains the rights to the "Clinical Frameworks" and internal strategies used to achieve those results.
07 Clinical Confidentiality
Both parties agree to protect trade secrets. This includes revenue data, ad-buying strategies, and proprietary funnel structures used during the partnership.
08 Performance Disclaimer
While we use data-backed clinical methods, we do not guarantee specific ROAS or ranking positions due to the volatile nature of platform algorithms (Google, Meta, TikTok).
09 Ad Spend & Liability
Ad spend is paid directly to the platforms. The agency is not liable for platform-side billing errors, account bans, or budget overages caused by platform glitches.
10 Termination Protocol
Partnerships are based on 3-month clinical cycles. Either party may terminate the agreement with a 30-day written notice prior to the next billing cycle.
11 Creative Approval Cycle
Clients have 48 hours to provide feedback on creative briefs. If no feedback is received, the agency will proceed with the clinical deployment to maintain momentum.
12 Anti-Poaching Agreement
The client agrees not to solicit or hire any agency staff members directly for a period of 24 months after the termination of our services.
13 Algorithmic Compliance
We only use white-hat and platform-approved methods. We are not responsible for account restrictions resulting from pre-existing policy violations on the client's end.
14 Limitation of Liability
The agency’s total liability for any claim arising out of this agreement is limited to the total fee paid by the client for the specific month in question.
15 Governing Jurisdiction
This agreement shall be governed by the laws of our primary operating jurisdiction. Any disputes will be resolved through clinical arbitration before legal litigation.
Questions regarding our terms?
terms@zainabsaleem.work